Member Outreach & Engagement

Achieve better health outcomes and improve member satisfaction and retention


Altegra Health’s combined suite of member engagement services helps health plans enhance member satisfaction, reduce cost of care, improve risk scores, improve HEDIS and Quality Star Ratings, and secure optimal health outcomes. Our Member Outreach & Engagement solutions are supported by a powerful data analytics engine that optimizes identification of members who need provider care and prioritizes outreach to engage them with cost-savings and disease education programs — year round.

Our proactive care management solutions result in better health outcomes, which increases cost avoidance and improves member satisfaction and retention.

Whether these quality improvement intervention strategies are combined or used alone, healthcare organizations will find each one results in enhanced member satisfaction and improved quality of care of the individuals they serve.


  • SMART Connect™ – Build relationships, improve care management & compliance, obtain accurate risk scores, achieve better health outcomes and decrease healthcare organization costs,through interactive healthcare communications.
  • SMART Appointment Scheduling™ – Support health plan members in making and tracking appointments with their primary care physicians by utilizing existing provider networks to deliver care and reserving higher cost care delivery methods to at-risk, homebound individuals that need it most.
  • COMMUNITY Link™ – Provide health plan members a distinctive, value-added service program that provides member assessment and enrollment services into local, regional, and state-funded entitlement programs.