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Altegra Health Culture
What really sets us apart is a common set of guiding principles:
The employees of Altegra Health are the cornerstone of who we are. With the combined power of our employees working with common goals and purpose, we help build and sustain increased value for our clients and the healthcare industry.
At Altegra Health, integrity guides our actions and communications. Altegra Health is comprised of highly qualified, honest, fair and dedicated employees who take pride in helping our clients meet and exceed their potential.
Empathy is a powerful tool for innovation—at Altegra Health, listening to our clients and empathizing with plan members gives us insight into their needs. Our dedication and determination in securing solutions lets our clients know that we care about the right solution.
We ensure quality by bringing the right people with the right experience to every situation. We apply a disciplined approach to solving problems, with an unrelenting commitment to deliver value.
We are a trusted and valued partner, advisor and advocate with our clients' most confidential and secure data. Our internal policies and procedures for compliance and business operations have been developed to exceed healthcare industry standards.
We have many opportunities available across the country.
Altegra Health offers comprehensive healthcare benefits that include competitive medical, dental, and vision plans through employer paid coverage, voluntary (employee paid), or a blend of employer/employee contributions. In addition, Altegra Health offers a 401(k) plan to eligible employees.
Altegra Health has recruiting centers in Florida, Georgia and California.
1725 N. Commerce Parkway
Weston, FL 33326
13010 Morris Rd, Building Two
Alpharetta, GA 30004
6601 Center Drive West, Suite 300
Los Angeles, CA 90045
Meet Some Altegra Health Team Members
Cassandra Palacios, Community Link Manager
As Community Link Manager, Cassandra (Cassy) Palacios leads Altegra Health's Miami Lakes, Florida-based call center processes designed to help health plan members enroll in community-based programs that save them money and improve their overall health. Having started as a phone agent in 2008, Cassy's career has expanded at a rapid pace.
“It’s been exciting to grow with what was then a small company -- doing a job that wasn’t very structured -- to where I am now, improving our overall business and making process improvements,” Cassy says. “When I started, there were no phone scripts or key performance indicators, or Quality Assurance Unit.”
Early on, Cassy was tapped to serve as the call center’s first acting Team Lead, which led to her securing the official Team Lead position, followed by a promotion to Supervisor. As the company continued to grow and fuel the demand for additional managers and leaders, Cassy ascended to a newly-created Manager role and is now one of four operations managers at Altegra Health’s Florida headquarters. Altegra Health's eight regional offices also include call centers in California, Georgia, the Philippines, and Puerto Rico.
Cassy says her career with Altegra Health is challenging and rewarding. “Although I’m less hand’s on with individual members now, I love learning about the business and back end of how we serve members and their health plans,” she says. “We’re all working toward the same goals and building a culture that makes every call beneficial.”
Angela Hacksel-Newmark, Vice President, IT Planning
Angela Hacksel Newmark
In her role as one of Altegra Health’s most senior information technology executives, Angela Hacksel-Newmark oversees enterprise-wide strategic planning for the technology team. As Angela explains it, “I work with the organization’s senior leaders to plan the direction of technology, and ensure that what we want to have accomplished from a technology perspective happens.”
Angela’s responsibilities include establishing governance processes to ensure that Altegra Health’s IT objectives are achieved and ensuring that company resources are used appropriately, particularly in the areas of software development, office networks and computers, and infrastructure. “I also support the office of the CIO and act as the ‘right hand’ for budgeting, security, operational process, governance, and more,” she says.
Angela’s rise to tech team leadership in a male-dominated IT field began in 2003 when she began working at Freedom Disability, a subsidiary of Altegra Health legacy company Social Service Coordinators (SCC). “I literally started on the ground floor – on the phones,” she says. “The work was a combination of outbound calls and case management. I assessed members’ initial eligibility and followed them all the way through enrollment.”
Following her early self-described “grunt” assignments, Angela advanced to a Business Analyst position in 2009, a role requiring detailed knowledge of business processes and IT best practices, as well as the ability to effectively manage simultaneous projects. In 2012, she was promoted to Director, IT Strategic Planning, followed in 2014 by a promotion to Sr. Director, IT Strategic Planning, and in 2015 was promoted to Vice President, IT Planning to better reflect the continued expansion of her responsibilities.
Angela credits Altegra Health with championing her career growth and advancement every step of the way. “The company has been totally supportive, through SCRUM and ITIL® Certification, through two kids, and providing me with the requisite flexibility in my schedule to allow me to earn my MBA in Healthcare Administration,” she says. “Altegra Health is a growing and expanding company that encourages others to excel.”
Nadia Garcia, Support Services
"I’ve had the pleasure of working at SSC (now the Eligibility & Enrollment Division of Altegra Health) for 11 years. When I first began with the company, I was the only employee in what is known today as the Support Services Department.
I have watched our department grow to help thousands of people each and every month. I'm proud to tell people where I work and how we really do make a difference
in the lives of those that we serve."