Engagement Solutions: SMART Connect
Automated Member Outreach Based on Data-Driven InformationDid you know 5 percent of the population is responsible for nearly half of all health care costs? When members are disengaged in their healthcare, outcomes worsen and costs increase. What’s more, health plans struggling with disease management and member engagement suffer in quality and performance scores. Altegra Health’s SMART Connect™ solution is highly scalable, easy to implement and delivers:
- Increased care compliance
- Reduced cost of care
- Better health outcomes
- Improved risk scores
- Higher HEDIS* and Star ratings
- Enhanced member satisfaction
SMART Results: A SMART Connect Case StudyFind out how SMART Connect helped a Medicaid health plan improve the quality of care for pregnant members and increase caseloads per care manager.
Health plan results:
3X: Amount of additional caseloads care managers were able to handle with SMART Connect 11%: Members who generated one or more alerts monthly - indicating a care need that may have otherwise gone unaddressed 13%: Increase in client’s timeliness-of-prenatal-care metric reflecting improved engagement of pregnant mothers with their prenatal care
How Does SMART Connect Work?Our powerful data analytics engine identifies members’ needs and prioritizes outreach to help with those needs. Whether it’s disease education or wellness reminders, this proactive, year-round approach produces positive health results and cost savings.
Find Out MoreFor more information on SMART Connect, call 1-877-422-1663 or download a PDF overview document below.
SMART Connect Outreach Types
Ongoing ProgramsOngoing programs reach members with care management needs efficiently and frequently with ongoing personalized and engaging communications. Customize message content and frequency based on members’ risk levels, conditions and question responses.
- Emergency Room (frequent user)
- Hospital Discharge
- Maternal Health
One-Time CampaignsThe value of outreach shouldn’t be limited to those members with ongoing or chronic care needs. Based on other population segments and your goals, you can select campaigns to engage through screenings, surveys, reminders and awareness messages.
- Adult BMI assessment
- Annual check-up reminder
- Antidepressant medication management
- Beta-blocker treatment (post heart attack)
- Cervical cancer screening
- Cholesterol screening reminder
- Controlling blood pressure
- Dental care reminder
- Diabetes care reminder
- Eye exam
- Glaucoma testing
- HOS/CAHPS messaging
- Kidney disease monitoring and testing
- Lead test screening
- Mammogram reminder
- Member recertification
- PCP assignment and selection
- Regulatory compliance
- Well child (EPSDT)